Terms of service

Terms and Conditions – SlinnvaLuxe

Article 1 – Applicability

These Terms and Conditions apply to all offers, orders, services, and agreements provided by SlinnvaLuxe, located in the Netherlands.
By placing an order through our website, the Customer confirms that they have read, understood, and accepted these Terms and Conditions.

SlinnvaLuxe reserves the right to update or modify these Terms at any time. The version in force at the time of the order applies.

Article 2 – Offers and Prices

All prices listed on our website include VAT (where applicable) and exclude shipping costs unless otherwise stated.
SlinnvaLuxe reserves the right to adjust prices, product descriptions, or product availability at any moment.

Special offers are valid for the period indicated and while supplies last.

Article 3 – Payment

Orders must be paid in full at the time of purchase using one of the available payment methods on the website.
An order will only be processed and shipped once payment has been successfully received.

Payments made through fraud, unauthorized use, or disputed transactions may result in cancellation of the order.

Article 4 – Delivery

SlinnvaLuxe ships worldwide. All orders are shipped as soon as possible after receiving payment.

Delivery times displayed on the website or received in confirmation emails are estimates and not legally binding.
Delays caused by carriers, customs, weather conditions, or unforeseen circumstances do not entitle the Customer to compensation or cancellation unless legally required.

Risk of loss or damage transfers to the Customer once the package is handed to the carrier, including international shipments.

Article 5 – Right of Withdrawal and Returns

5.1 Right of Withdrawal

Consumers have the right to cancel their order within 14 days after receiving the final item of the order, without giving any reason.

Return shipping costs are the responsibility of the Customer unless the item is defective or incorrectly delivered.

Items must be returned unused, unwashed, undamaged, and in their original packaging.

5.2 Exclusions from Returns

The following items cannot be returned:

• Personalized or custom-made products
• The Candle Flower Bouquet (due to its delicate nature)
• Discounted or sale items
• Digital products
• Gift cards
• Products damaged by customer misuse

5.3 Exchanges

Items may be exchanged within 30 days, provided they meet the return conditions.

For detailed instructions, please see our Return Policy.

Article 6 – Warranty and Conformity

SlinnvaLuxe strives to provide high-quality products.
If a product shows defects upon arrival, the Customer must contact SlinnvaLuxe within a reasonable time frame after discovery.

Statutory warranty rights apply at all times. Warranty does not cover damage caused by incorrect use, accidents, modifications, or normal wear and tear.

Article 7 – Liability

SlinnvaLuxe is not liable for any damage resulting from:

• improper or unintended use of products
• incorrect installation or storage
• external factors such as humidity, heat, or misuse

Our liability is limited to the invoice amount of the relevant order, unless there is intent or gross negligence under applicable law.

SlinnvaLuxe is not responsible for delays, losses, or customs issues during international shipping.

Article 8 – Intellectual Property

All content on the SlinnvaLuxe website, including designs, labels, images, logos, branding, product descriptions, and graphics, is protected by copyright and intellectual property laws.
Customer-submitted personalizations must not infringe any third-party rights. Customers are fully responsible for any content they provide.

Article 9 – Force Majeure

SlinnvaLuxe is not obliged to fulfill its obligations in events of force majeure, including but not limited to:

• strikes
• transport disruptions
• carrier delays
• natural disasters
• failures in communication or technology
• epidemics and government restrictions

During such circumstances, obligations may be suspended without liability.

Article 10 – Privacy

SlinnvaLuxe handles all personal data with care and in accordance with the General Data Protection Regulation (GDPR).
For details about data collection, cookies, and customer rights, please refer to our Privacy Policy.

Article 11 – Governing Law

These Terms and Conditions are governed solely by Dutch law.
Disputes will be submitted to the competent court in the Netherlands unless mandatory international consumer protection laws provide otherwise.