Legal notice

Legal Notice / Impressum – SlinnvaLuxe

SlinnvaLuxe
Chamber of Commerce (KvK): 88985873
VAT ID: NL004678182B61
E-mail: info@slinnva.com
Postal / Return Address: Esserstraat 11, 3144 CC Maassluis, The Netherlands
Customer Service Phone: +31 6 8730 7686
Responsible entity: SlinnvaLuxe (sole proprietorship)

Customer Service Availability
Mon–Sat: 10:00–19:00 CET (excluding public holidays)
We respond within 1–2 business days.

Terms and Conditions – SlinnvaLuxe

1. Applicability

These Terms and Conditions apply to all offers, orders, and distance contracts concluded via slinnvaluxe.com.
By placing an order, the Customer agrees to these Terms.

SlinnvaLuxe may update these Terms at any time. The version applicable at the time of ordering applies unless required otherwise by law.

2. Offers and Prices

All prices are listed in euros, including VAT and excluding shipping costs unless stated otherwise.
Obvious pricing or typing errors are not binding.
Since many products are handmade, final items may vary slightly from product photos.

SlinnvaLuxe reserves the right to modify or discontinue products at any time.

3. Ordering and Payment

Payment must be completed using one of the payment methods offered at checkout.
Orders are processed only after successful payment.
If fraud, unauthorized use, or misuse is suspected, we may cancel the order and refund the payment.

4. Delivery

We ship worldwide via PostNL, DHL, DPD, and FedEx.
Delivery times are indicative and may vary.
If delays occur, we will notify you promptly.

Risk of loss or damage transfers to the Customer once the package is handed over to the carrier.

5. Right of Withdrawal & Returns / Exchanges

5.1 Right of Withdrawal

Consumers have the right to withdraw from the purchase within 14 days after receiving the order, without giving any reason.

Returns must be notified via email with your order number.

Returned items must be shipped within 14 days of notification and must be unused, undamaged, and in their original packaging.

Return shipping costs are the customer’s responsibility unless the item is defective or incorrectly delivered.

5.2 Non-returnable items

The following items are excluded from withdrawal or return:

• Personalized / custom-made products
• Limited Edition candles
• Candle Flower Bouquets (fragile)
• Gift cards
• Discounted/sale items

5.3 Exchanges

Exchanges are possible within 30 days, except for the excluded categories above.

Refunds are processed within 3 business days after inspection and credited to the original payment method.
Outbound shipping costs are non-refundable unless the mistake lies with SlinnvaLuxe.

More information is available in our Returns & Exchanges Policy.

6. Conformity and Warranty

SlinnvaLuxe ensures that products correspond to the agreement.
If a product is defective, contact us within a reasonable period after discovery.
Depending on the situation, we may repair, replace, or refund the item as legally required.

Statutory consumer rights always apply.

7. Customer Responsibility

Customers are responsible for providing correct delivery information.
Damage or loss resulting from incorrect address or contact details lies with the Customer.

8. Customs & Import Duties

Orders shipped outside the EU may incur customs duties or import taxes.
These costs are the responsibility of the Customer.
SlinnvaLuxe has no control over such charges.

9. Intellectual Property

All content on slinnvaluxe.com—including photos, product names, designs, labels, and text—is owned by SlinnvaLuxe or its licensors.
Use or reproduction is not permitted without prior written consent.

10. Liability

SlinnvaLuxe is not liable for indirect or consequential damages.
Our total liability is limited to the invoice value of the order, unless caused by intent, gross negligence, or mandatory law.

11. Force Majeure

In cases of force majeure (e.g., pandemic restrictions, carrier issues, natural disasters, illness, IT outages), SlinnvaLuxe may suspend obligations without liability.

12. Complaints

Complaints may be submitted via info@slinnva.com with your order number and description.
We respond within 1–2 business days.

If a dispute remains unresolved, Customers may contact a dispute resolution authority or court.

13. Third-Party Tools and Links

Third-party tools, integrations, and external links are provided “as is”.
SlinnvaLuxe is not responsible for their content, security, or privacy practices.

14. Changes

SlinnvaLuxe may modify these Terms at any time.
The latest version is always available on the website.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed exclusively by Dutch law.
Disputes will be handled by the competent court in the Netherlands, unless mandatory consumer protections specify otherwise.

Privacy Policy – SlinnvaLuxe

Last updated: 22 September 2025

1. Who We Are

SlinnvaLuxe is the controller of personal data processed through slinnvaluxe.com (Shopify platform).

Contact: info@slinnva.com
Address: Esserstraat 11, 3144 CC Maassluis, NL
KvK: 88985873
VAT: NL004678182B61

2. Data We Process

We may process the following data:

• Contact details: name, address, email, phone number
• Order data: items purchased, delivery details, payment confirmation
• Account data (optional)
• Technical data: IP address, device info, cookies, and pixels
• Customer support information
• Marketing preferences (if consented)

3. Purposes and Legal Bases (GDPR Art. 6)

We process data for:

• Contract performance (orders, payments, delivery, returns)
• Legitimate interests (site security, fraud prevention, analytics, improvements)
• Consent (newsletters, marketing, tracking cookies)
• Legal obligations (tax and transaction record retention)

4. Sharing with Third Parties

We share personal data only with third parties necessary to operate our services:

• Shopify (hosting)
• Payment processors
• Shipping carriers
• Analytics and IT partners
• Customer support tools

We do not sell personal data.
All processors operate under data processing agreements.

5. Cookies & Preferences

We use:

• Functional cookies
• Analytical cookies
• Marketing cookies (only if consented)

You can manage preferences via the cookie banner or browser settings.
Where required, we respect Global Privacy Control (GPC) signals.

6. Retention Periods

Order data: 7 years (tax law)
Customer accounts: until deleted
Support messages: as long as necessary
Marketing data: until consent is withdrawn

7. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise rights, email info@slinnva.com.
We may verify identity and respond within GDPR timeframes.

You may also file complaints with the Dutch Data Protection Authority.

8. International Transfers

If your data is transferred outside the EEA, we use approved safeguards such as EU Standard Contractual Clauses.

9. Security

We apply technical and organizational measures to protect your data.
Despite security efforts, no system is fully secure.
Suspicious activity or breaches should be reported immediately.